Widerrufsrecht

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at essentialsnuvell@gmail.com. If your return is accepted, we will provide you with the return instructions and the address to which your item must be sent.

Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

You can always contact us with any return questions at essentialsnuvell@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide an appropriate solution.

Exceptions / non-returnable items

Certain items may not be eligible for return for hygiene or safety reasons, where applicable. Personalized or custom-made products cannot be returned unless they are defective or damaged.

Please contact us if you have any questions regarding the eligibility of a specific item for return.

Gift cards cannot be returned.

Exchanges

The fastest way to get a different item, size, or colour is to return the item you currently have. Once the return has been accepted, you can place a new order for the desired item.

European Union 14-day right of withdrawal

If your order is delivered to a customer in the European Union, you generally have the legal right to withdraw from your purchase within 14 days after receiving the goods, without giving a reason.

This statutory right is separate from our voluntary 30-day return policy.

To exercise your right of withdrawal, please contact us at essentialsnuvell@gmail.com with a clear statement that you wish to withdraw from the purchase.

After notifying us of your withdrawal, the products must be returned according to the return instructions provided by us. You may inspect the products as you would in a physical store, but you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return shipping costs

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers are responsible for the direct cost of returning the item.

If you receive a defective, damaged, or incorrect product, please contact us before returning it so that we can provide the appropriate instructions.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.

For withdrawals made under applicable European Union consumer law, refunds will be processed within the legally required timeframe. Where permitted by law, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back.

Original standard delivery costs will be refunded where required by applicable consumer law. Any additional delivery costs resulting from choosing a more expensive delivery method than our standard delivery option may not be refundable.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at essentialsnuvell@gmail.com.