Shipping Policy

At ZYRA, we aim to make your shopping experience as smooth and reliable as possible. Please review the information below regarding order processing, shipping times, costs, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Processing times are separate from shipping times. During periods of high demand, promotions, holidays, or product launches, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to selected destinations across the United States and Europe.

Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your delivery address.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping method, product availability, and carrier.

As a general estimate:

United States: approximately 7–12 business days

Europe: approximately 7–12 business days

These delivery times are estimates and do not include order processing time. Delivery may occasionally take longer due to customs procedures, carrier delays, peak periods, weather conditions, or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated according to the destination and the shipping option available for your order. The applicable shipping charge will always be displayed at checkout before payment.

We may also offer free shipping above a minimum order value in selected markets. Any applicable free-shipping threshold will be displayed on our website or at checkout.

Tracking Your Order

When tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Packages

In some cases, items from the same order may be shipped separately. As a result, you may receive your order in more than one package and on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please contact us as soon as possible at essentialsnuvell@gmail.com if you notice an error in your shipping address.

We will make reasonable efforts to update the information before the order is dispatched, but we cannot guarantee that changes can be made once processing or shipping has begun.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery period, please contact us at essentialsnuvell@gmail.com and we will help investigate the shipment.

Please note that occasional carrier or customs delays may occur and can be outside our direct control.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at essentialsnuvell@gmail.com with your order number and, where appropriate, photographs of the issue.

We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

Customs, Duties and Import Taxes

International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination and applicable regulations.

Where taxes, duties, or import charges are collected directly at checkout, this will be indicated during the purchasing process. Where they are not collected at checkout, additional charges may be imposed by the relevant customs authority or carrier where permitted by applicable law.

We recommend reviewing the final amount and applicable shipping information displayed at checkout before completing your purchase.

Contact

If you have any questions about shipping or your order, please contact us at:

essentialsnuvell@gmail.com